Shipping policy
Shipping Policy – Nicvya Beauty
Thank you for shopping with Nicvya Beauty. Below you will find all the details regarding our shipping process, delivery timelines, and order handling.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email once your order is placed, and another email when your order has shipped.
If we experience a high volume of orders, processing times may be slightly delayed.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times depend on:
• Shipping method selected
• Carrier availability
• Your location
Estimated delivery windows:
• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–4 business days
• Express Shipping: 1–2 business days
(These may vary depending on carrier and destination.)
3. Order Tracking
Once your order ships, you will receive a tracking number via email.
Tracking information may take 24–48 hours to update.
4. Shipping Addresses
Please double-check your shipping address before placing your order.
Nicvya Beauty is not responsible for:
• Incorrect addresses entered by the customer
• Lost packages due to wrong address
• Delays caused by carriers
If you made a mistake, contact us immediately at info@nicvya.com.
We will do our best to assist, but we cannot guarantee changes once an order is shipped.
5. Lost, Delayed, or Stolen Packages
Once an order has been shipped and marked as delivered by the carrier, Nicvya Beauty is no longer responsible for the package.
If your package is:
• Marked as delivered but not received
• Lost during transit
• Delayed for an extended period
Please contact the carrier directly with your tracking number.
We will assist where possible, but we cannot issue refunds for carrier-related issues.
6. International Shipping
We currently ship to selected international destinations.
International customers are responsible for:
• Customs fees
• Import taxes
• Duties
• Delays caused by customs inspection
These charges are not included in the shipping cost.
7. Damaged Products During Shipping
If your order arrives damaged:
1. Email us within 48 hours at info@nicvya.com
2. Include photos of the damaged item and packaging
3. Include your order number
We will evaluate the issue and offer a replacement or solution.
8. Shipping Restrictions
Certain items may have restrictions due to:
• Carrier limitations
• International shipping rules
• Hazardous material regulations
If a restriction applies to your order, we will notify you.
9. Contact Us
For any shipping questions or concerns:
Email: info@nicvya.com
Website: www.nicvya.com